Privacy Policy

Last updated: 14 April 2026

1. Who We Are

Bridgecare Solutions is a CQC-regulated home care provider based at Caxton Point Business Centre, Caxton Way, Stevenage, SG1 2XU. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal data:

  • Name, address, email address and telephone number
  • Health and medical information relevant to your care needs
  • Next of kin and emergency contact details
  • Information provided through our enquiry forms and free care assessments
  • Employment-related information for job applicants

3. How We Use Your Information

We use your personal data to:

  • Provide and manage your home care services
  • Conduct free care assessments and create personalised care plans
  • Communicate with you about your care or enquiries
  • Comply with legal and regulatory obligations, including CQC requirements
  • Process job applications and manage recruitment
  • Improve our services and website experience

4. Legal Basis for Processing

We process your personal data on the following lawful bases:

  • Consent — when you submit an enquiry or request a free assessment
  • Contract — to deliver care services agreed with you
  • Legal obligation — to comply with CQC regulations and health and safety law
  • Vital interests — to protect your health or safety in an emergency

5. Data Sharing

We do not sell your personal data. We may share information with:

  • Healthcare professionals involved in your care (e.g. GPs, district nurses)
  • The Care Quality Commission (CQC) as required by regulation
  • Local authority safeguarding teams where necessary
  • Our trusted service providers who assist with our business operations

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. All staff receive data protection training as part of their induction.

7. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Care records are retained in accordance with NHS and CQC guidance.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us at info@bridgecaresolutions.co.uk.

9. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences.

10. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.