Caring for Hertfordshire — With Compassion, Integrity and Purpose
Bridgecare Solutions is a CQC-regulated home care agency based in Stevenage, Hertfordshire. We exist to help individuals live with dignity, independence and comfort — in the place they love most: their own home.
Founded on the belief that truly great care starts with truly knowing the person, Bridgecare Solutions has grown into one of Hertfordshire's trusted domiciliary care providers — built on relationships, professionalism and an unwavering commitment to the wellbeing of every individual we support.
Our Story — Built on a Belief in Better Care
Bridgecare Solutions was founded with a clear and simple purpose: to provide home care that genuinely makes a difference. Not care that ticks boxes, but care that changes lives.
Our founders recognised a gap in Hertfordshire between what families needed and what was available to them — care that was truly personalised, consistently delivered and built around the individual rather than a timetable. That insight became the foundation of Bridgecare Solutions.
From our base at Caxton Point Business Centre in Stevenage, we have grown a team of dedicated, trained care professionals who share our founding values in every visit they make. Our clients are not numbers on a rota. They are individuals with histories, preferences, families and futures — and we are honoured to be part of their daily lives.
Today, Bridgecare Solutions serves families across Stevenage, Welwyn Garden City, Hatfield and the wider Hertfordshire area, offering a comprehensive range of CQC-regulated home care services with a team that is proud of every relationship it builds.
Our Mission & Values
“To provide compassionate, person-centred home care that empowers individuals to live with dignity, independence and confidence — in the comfort and familiarity of their own home.”
At Bridgecare Solutions, our values are not a statement on a wall. They are the principles that guide every decision we make, every carer we employ and every care plan we create.
Compassion
We lead with empathy in everything we do. Our carers are chosen not only for their qualifications but for their genuine warmth and dedication to the people they support.
Dignity
Every individual we support deserves to be treated with the utmost respect. We uphold dignity in every interaction — in how we speak, how we assist and how we listen.
Reliability
Families trust us with the people they love most. We honour that trust through punctuality, consistency and the promise that we will always be there when we say we will.
Independence
We believe in supporting people to live life on their own terms. Our role is to enable, not to restrict — helping individuals maintain their routines, choices and freedom.
Family Partnership
We believe that great home care is a collaboration. We work closely with families, keeping them informed, involved and reassured at every stage of the care journey.
Continuous Improvement
We never stop learning. Our team participates in regular training, supervision and reflection to ensure the care we provide is always of the highest possible standard.
Meet the Bridgecare Solutions Team
The people behind the care
Behind every great care plan is a team of dedicated, skilled and compassionate individuals who genuinely care about the difference they make. At Bridgecare Solutions, our people are our greatest asset.
Every member of our team — from our registered manager and care coordinators to our frontline carers — has been carefully selected for their professionalism, empathy and commitment to our core values. All carers are DBS-checked, fully trained and regularly supervised to ensure the highest standards of care at all times.
Registered Manager
Our Registered Manager provides strategic and operational leadership for the service, ensuring full compliance with CQC standards and regulatory requirements. With extensive experience in domiciliary care management, our Registered Manager ensures that every care plan is safe, effective and centred on the individual.
Care Coordinators
Our care coordinators are the heart of the day-to-day operation. They manage care planning, carer matching, scheduling and family communication — ensuring that each client receives seamless, consistent support and that families always have a knowledgeable, friendly point of contact.
Care Team
Our frontline carers are the people who make the real difference. Recruited for their compassion as much as their skills, they are trained in personal care, dementia support, medication assistance, manual handling and safeguarding. Regular supervision and refresher training ensure they are always performing at their best.
Regulated, Inspected and Rated Good by the CQC
Bridgecare Solutions is fully registered with the Care Quality Commission — the independent regulator of health and social care in England. Our service is inspected against five key standards: safe, effective, caring, responsive and well-led.
We are proud to hold a CQC rating of Good— a reflection of the hard work, dedication and genuine compassion of every member of our team.
What CQC regulation means for you:
Our CQC registration number and inspection reports are available upon request. We encourage all prospective clients and families to review our most recent inspection report before making any care decisions.
Request Our CQC Inspection Report
Our Commitment to Quality Care
Quality is not something we aspire to at Bridgecare Solutions. It is something we insist upon — for every client, on every visit, without exception.
How we maintain quality:
Our Journey
Founding
Bridgecare Solutions was founded in Stevenage with a clear mission: to provide genuinely person-centred home care to individuals and families across Hertfordshire.
CQC Registration
We achieved full registration with the Care Quality Commission, meeting all regulatory requirements and establishing our service as a trusted, compliant provider of domiciliary care.
CQC Good Rating
Following our first inspection, Bridgecare Solutions received a CQC rating of Good — recognising the quality, safety and compassionate culture of our care service.
Service Expansion
We expanded our service area to cover Welwyn Garden City and Hatfield in addition to Stevenage, bringing our person-centred care to more families across Hertfordshire.
Today
Bridgecare Solutions continues to grow — welcoming new clients, developing our team and deepening our roots in the Hertfordshire communities we are proud to serve.
Why Families in Hertfordshire Trust Bridgecare Solutions
We know that choosing a home care provider is one of the most significant decisions a family will make. Here is why families across Hertfordshire continue to choose and recommend us.
CQC Regulated — Good Rating
Independently verified quality and safety you can trust completely.
Genuinely Person-Centred
No templates, no shortcuts. Every care plan is built around the individual.
Consistent Carers
We match clients with carers carefully and prioritise continuity in every relationship.
Transparent Communication
Families are never left wondering. We communicate openly, promptly and honestly.
Local Knowledge
We are Hertfordshire-based and Hertfordshire-focused, with deep knowledge of local services and communities.
No Obligation Assessment
Our free home assessment comes with no pressure, no commitment and no charge.
Regulated, Recognised & Trusted
Bridgecare Solutions operates to the highest standards of care governance, professional conduct and regulatory compliance. Our accreditations and affiliations reflect our commitment to quality, safety and best practice in domiciliary care.
Registered with the Care Quality Commission (CQC) — Rated Good
Operating in accordance with the Care Act 2014
Adhering to the Code of Conduct for Healthcare Support Workers in England
Committed to the principles of the Mental Capacity Act 2005
Safeguarding practices aligned with Hertfordshire Safeguarding Adults Board guidance
Get to Know Us — We Would Love to Hear From You
Whether you would like to learn more about our services, discuss a care need or simply have a conversation with our team, we are here for you — seven days a week, with no obligation and no pressure.
Contact Details
Caxton Way, Stevenage, SG1 2XU
Somerset Road North, Portsmouth, PO1 1PJ
What Families Say About Us
“Bridgecare is a very caring yet professional company. Very efficient and the staff are warm and friendly. They not only provide physical personal care, they are there for you mentally to. I would not be without them and would not go with any other company. Thankyou guys.”
Kim M.
August 2025
“Bridget and her team came into our home daily to care for my wife. Their professionalism, care and compassion towards my wife was always as it should be. I cant recommend Bridget and her team highly enough.”
Ivan O.
August 2023
“The service provided was outstanding - truly caring; understanding and fully meeting the needs of their client with efficiency and good humour.”
Peter W.
March 2023
Ready to Experience Care That Truly Makes a Difference?
Our team is here to listen, advise and support you — with no obligation, no pressure and no charge for your initial assessment. Get in touch today and discover why families across Hertfordshire trust Bridgecare Solutions.